If the error can not be resolved using the measures introduced in this training please get in contact with your Jungheinrich Support contact.
Please provide the following information:
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Description of the situation and error
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Error ID, error code and timestamp as shown on the tutorial
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In case of basetruck errors: Basetruck error codes
With these information the Jungheinrich Support department can access the respective robot logs and help you as fast and efficently as possible.